Privacy Policy
At Veshbhusha (Utsav Dresswala), we respect your privacy and are committed to protecting your personal information. This policy outlines how we handle your data.
Last Updated: November 2026
Our Commitment to Your Privacy
Veshbhusha (operating as Utsav Dresswala), headquartered in Surat, Gujarat, India, is committed to maintaining the trust of our customers. This Privacy Policy applies to all services offered by Veshbhusha, including our website at veshbhusha.com, our WhatsApp booking service, and in-store interactions at our Varachha and Yogichowk branches.
By using our services or providing us with your personal information, you agree to the terms of this Privacy Policy. We encourage you to read it carefully.
1. Information We Collect
Personal Information
When you book a costume or contact us, we may collect your name, phone number, email address, and delivery or pick-up address. This information is necessary to process your rental booking and provide you with our services.
Booking & Transaction Details
We collect details related to your costume rental, including the items rented, rental duration, rental dates, security deposit amount, and payment method. This helps us manage inventory and ensure smooth operations.
Communication Data
If you contact us through WhatsApp, our website contact form, or email, we retain those communications to respond to your queries and improve our service quality.
Usage Data
Our website may collect anonymised data such as pages visited, time spent on site, and browser type. This data is used solely to improve your experience on our website.
2. How We Use Your Information
Booking & Service Delivery
Your personal details are used to confirm bookings, coordinate costume pick-up or delivery, and communicate rental return schedules, ensuring the smooth running of your rental experience.
Customer Support
We use your contact information to respond to queries, resolve complaints, and provide assistance about costume sizes, availability, and care instructions.
Business Communications
With your consent, we may send you updates about new costume arrivals, festive season offers, and promotional discounts via WhatsApp or email. You may opt out at any time.
Legal & Compliance
We may use your information to comply with applicable Indian laws, resolve disputes, and enforce our rental agreements and terms of service.
3. Data Security & Protection
Security Measures
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, or destruction. Our systems are regularly reviewed for security vulnerabilities.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking records are typically retained for up to 3 years for accounting and legal purposes.
Third-Party Access
We do not sell, trade, or otherwise transfer your personal information to external parties without your consent, except where required by law or necessary to provide our services (e.g., delivery partners).
4. Sharing of Information
Service Partners
In limited circumstances, we may share necessary information with trusted service partners (such as courier services for costume deliveries) who agree to keep your data confidential and use it only for the specified service.
Legal Requirements
We may disclose your personal information if required to do so by law, or if such disclosure is reasonably necessary to comply with legal processes, respond to legal claims, or protect the rights and safety of our customers and staff.
Business Transfers
In the event of a merger, acquisition, or sale of assets, customer information may be among the transferred assets. We will notify you of any such change in ownership or control of your personal information.
5. Your Rights & Choices
Access & Correction
You have the right to request access to the personal information we hold about you and to request corrections if any details are inaccurate or incomplete. Simply contact us at admin@veshbhusha.com.
Deletion Requests
You may request the deletion of your personal data by contacting us directly. Please note that we may need to retain certain information to comply with legal obligations or resolve any outstanding matters.
Marketing Opt-Out
If you have subscribed to our newsletter or promotional communications, you can opt out at any time by replying "STOP" to any of our WhatsApp messages or by emailing us at admin@veshbhusha.com.
6. Cookies & Website Tracking
Use of Cookies
Our website may use cookies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can choose to disable cookies in your browser settings, though this may affect some website functionality.
Third-Party Analytics
We may use third-party analytics tools (such as Google Analytics) to understand how visitors interact with our website. These tools collect anonymised data and do not personally identify you.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please do not hesitate to contact us. We are committed to addressing your privacy concerns promptly.
This Privacy Policy is effective as of November 2026 and supersedes all prior versions. We reserve the right to update this policy at any time, and changes will be posted on this page.
What Our Customers Say
โExcellent costume quality and very good service. My son won the first prize in the fancy dress competition at school! The dry-cleaning hygiene is completely top-notch.โ
- Pooja Shah
Mother of Bal Krishna
โBest place in Surat for fancy dress rentals. Huge variety and very reasonable prices. We rented 45 costumes for our annual school show, all custom fit with seamless bookings.โ
- Dhaval Patel
School Coordinator
โVery clean and well maintained costumes. Staff is very helpful and cooperative. The online variants catalog made it simple to secure sizes and colors for Navratri events.โ
- Heena Mehta
Mother of Radha
Gold standard hygiene costumes.
Explore Our Collection
Krishna Collection
Ramayan Collection
Animal Costumes
Dance Costumes
Freedom Fighters
Cartoon Characters
Need a Costume for Your Child?
From Krishna to King, Animal to Freedom Fighter - We Have Everything!
โ Making Every Child the Star of the Event! โ